Store Policy

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*** Any Failure to read our Policy, weather intentional or accidental will under no circumstance be a reason to consider them altered or void***



* Reptile City only Ships orders on Wednesdays!


*We have a no refund or return policy on any shipped orders.


*Refunds or Returns aloud with in 7 days of pick up or purchase IN STORE ONLY!


* If a cancellation is needed before shipping there will be a 15% fee that will apply.


*Reptile City can not guarantee live arrival of any inverts or amphibians!


*Reptile City will do its best to sex your animal using our experience but we cannot guarantee the sex on any animal unless otherwise specified.


*Reptile City ships Next day to your door using Fedex. We do NOT ship any venomous snakes or mammals!


*Live and visibly healthy arrival is only guaranteed when shipping temperatures at both ends are between 35 and 89 degrees for home delivery. We can otherwise hold animals until temperatures are safe for shipping. 


*Any shipment route changes on part of customer will result in voiding our live animal guarentee.


*Buyer must be present to recieve the package on the first delivery attempt or all guarantees are void!


*We are not responsible for any carrier delays or mishandling resulting in DOA* animals


*All animals have a live and healthy arrival guarantee. We cannot offer any guarantee after the arrival. If your animal does arrive deceased we are happy to ship a replacement to you. We do not offer refunds!


*We cannot be held responsible for any shipping charges incurred for upholding our guarantee; they are the responsibility of you, the buyer. We do not offer credits or refunds on shipping for replacement animals.


*  If your shipment arrives deceased, is visibly unhealthy or is damaged in any way upon arrival the customer must notify Reptile City of the deceased or unhealthy animal immediately upon receiving the animal(s). The arrival time will be determined by the tracking information Fedex provides online of the delivery. If the first attempt of delivery is missed then all live and visibly health arrival guarantees are null and void. An email with a photo attached of the contents of the shipment must be emailed within one hour of arrival or all guarantees are null and void. 


* We reserve the right to refuse sale to any buyer, for any reason. Sorry, no sales to minors. Proof of age may be required at our discretion. 


*  The reptile industry is very prone to fraud orders. We reserve the right to ask for ID verification before shipping any order. All verified fraud orders are reporting to federal authorities. Credit card fraud is against the law. 


*  Reptile City is not responsible for any veterinary expenses or costs incurred by the buyer for any animal. If you take any animal to a veterinarian, you do so entirely at your own expense.


*  Photos and requests: The animals pictured on our web site may or may not be the actual animal available. The photos do represent the species, and the health and quality of the animals we ship. We can send more pictures of any animal you are interested in by contacting us. 


*   In accordance with FDA regulations, turtles and tortoises less than 4 inches listed on our web site are offered expressly for educational, scientific or export purposes only. They are not sold for use as pets. 


*   Please be aware of your own local wildlife laws and regulations. No shipments will be knowingly sent in violation of any state or federal laws. Please do not even ask. 


* Reptile City reserves the right to alter these terms and conditions at any time and in its sole discretion.


*DOA = Dead on Arrival